A: In this day and age we do everything on line. The least amount of paper as possible. The report goes to who actually pays for the service. If the service is initiated by a Retailer, Manufacturer or Warranty/ Insurance company, The report and Pictures become their property. You may contact them directly to request a copy. If you are unsure who to call to ask for it, please call us at 888-400-3185 to assist you. If you have paid directly for service you will recieve it via email.